COVID-19

How we're taking care of you

We're open and ready when you are! We're thrilled to welcome you back to Wellington, and while social distancing is no longer our new-normal, we continue to take every measure to ensure your safety and comfort.

Warm regards,

Hannah Chinnery, Hotel Manager

Preventative Measures
    • In keeping with government guidelines, we've made it as simple as possible for you to keep a track of your movements with a simple QR code in the lobby.
    • Our team, as always, are observing impeccable hygiene practices, avoiding close contact with anyone showing symptoms of illness and staying home if unwell.
Public Spaces
    • We've enhanced our already thorough cleaning and disinfection of public spaces, with particular attention paid to touchpoints, including but not limited to EFTPOS terminals, lift buttons and touchscreens.
    • Hand sanitising stations throughout the hotel for both our guests and staff as an additional measure.
Artisan Restaurant
    • Our buffet breakfast has been replaced with an extensive à la carte menu.
    • Artisan is now open for dinner on Wednesday, Thursday and Friday 6pm - 10pm. (Chef's Tasting Menu only on Fridays).
    • Room service is still available.
    • Room service breakfast is still available.
Lobby Café

    Our Lobby Café is offering a grazing menu with light bites and more substantial meals. All accessible with contactless menus.

Fitness Centre & Lap-pool

    Our fitness centre, sauna and lap-pool are now open with enhanced cleaning protocols

Rooms & Suites

    Our excellent housekeeping team have enhanced their thorough cleaning regime following check-out, and have always used cleaning products that are effective in disinfecting.

Your Bookings
    • We understand that your travel plans may need to change and we continue to offer our flexible cancellation policy.
    • All bookings made directly on our website, or direct with the hotel, still benefit from free cancellation up until 6pm on the day of arrival.
    • Please don't hesitate to contact us directly and our team will be happy to help.
    • We have also extended the validity of our Gift Vouchers, gift vouchers purchased online from 16 March 2020 are now valid for 24 months.
Special Offers
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